Refund & Return Policy

1. Return Eligibility

Items Eligible for Return

• Ready-made jewellery items (non-customized)
• Products with manufacturing defects
• Wrong items delivered
• Damaged products received
• Items not matching product description

Items NOT Eligible for Return

• Customized or personalized jewellery
• Engraved items
• Products altered after delivery
• Items damaged due to misuse or negligence
• Products without original tags, packaging, or invoice
• Pierced earrings (due to hygiene reasons)

2. Return Time Frame

• Standard Returns: Within 7 days of delivery
• Defective Products: Within 15 days of delivery
• Wrong Item: Within 7 days of delivery
• Damaged Products: Report within 24 hours of delivery

Note: Return period begins from the date of delivery, not the date of order.

3. Return Conditions

For a successful return, products must meet these conditions:

• Product must be unused, unworn, and in original condition
• All original tags, labels, and stickers intact
• Original packaging, boxes, and pouches included
• Original invoice/bill required
• Certificate of authenticity (if provided)
• No scratches, dents, or signs of wear
• All accessories and components present

4. Return Process

Step-by-Step Return Procedure

1. Contact Us: Email info@monyratna.com or call +91 98765 43210
2. Provide Details: Order number, product name, and reason for return
3. Return Authorization: Wait for return approval and instructions
4. Package Securely: Pack the item in original packaging
5. Ship the Product: Use recommended courier or visit our store
6. Quality Check: We inspect the returned item (2-3 business days)
7. Refund Processing: Refund initiated after approval

5. Refund Methods and Timeline

Refund Options

• Original Payment Method: Refund to card/UPI/wallet used for payment
• Bank Transfer: Direct transfer to your bank account
• Store Credit: Credit to your Monyratna account
• Exchange: Exchange for another product of equal or higher value

Refund Processing Time

• Online Payment: 7-10 business days after approval
• Credit/Debit Card: 7-14 business days (depends on bank)
• UPI/Wallet: 5-7 business days
• Cash on Delivery: Bank transfer within 7-10 business days
• Store Credit: Instant upon approval

Note: Shipping charges are non-refundable unless the return is due to our error or defective product.

6. Exchange Policy

Exchange Eligibility

• Exchange available within 7 days of delivery
• Product must meet all return conditions
• Exchange for same or different product
• Size exchanges available (subject to availability)

Exchange Process

• If exchanging for a product of higher value: Pay the difference
• If exchanging for a product of lower value: Refund the difference
• Exchange shipping charges apply
• One-time exchange allowed per order

7. Defective or Damaged Products

Reporting Damage

• Report damaged items within 24 hours of delivery
• Provide clear photos of damage and packaging
• Keep all packaging materials until resolution
• Video recording of unboxing recommended

Resolution Options

• Free replacement of damaged/defective items
• Full refund including shipping charges
• Free repair services if applicable
• Priority processing for defective products

8. Cancellation Policy

Before Shipment

• Orders can be cancelled before shipment
• Full refund within 3-5 business days
• Contact us immediately to request cancellation

After Shipment

• Cancellation follows return policy guidelines
• Shipping charges may be deducted
• Refuse delivery if you want to cancel

Custom Orders

• Cancellation allowed within 24 hours of order placement
• After 24 hours: Cancellation charges apply (20-50%)
• Cannot cancel once production begins
• Design approval required before production starts

9. Shipping Charges for Returns

10. Quality Check and Inspection

All returned items undergo thorough quality inspection:

• Physical condition assessment
• Verification of authenticity
• Check for wear and tear
• Packaging and accessories verification
• Inspection report prepared

If the returned item doesn't meet return conditions, we'll contact you with options to have it shipped back to you.

11. Special Circumstances

Festivals and Sale Items

• Sale items: Exchange only (no refunds)
• Clearance items: Final sale (no returns/exchanges)
• Festival offers: Standard return policy applies

Gift Items

• Gift recipients can return items
• Original order details required
• Refund issued to original purchaser
• Store credit option available for recipient

12. In-Store Returns

You can also return products directly at our showroom:

• Visit our store in Surat with the product and invoice
• Instant inspection and processing
• Immediate store credit or exchange
• Refund processed within 3-5 business days
• No shipping charges for in-store returns

13. Contact Us for Returns

For return requests or queries: