Terms & Conditions

1. General Terms

By using this website, you warrant that:

• You are at least 18 years of age or have parental/guardian consent
• You have the legal capacity to enter into binding contracts
• You will provide accurate and complete information
• You will comply with all applicable laws and regulations
• You will not use our website for any unlawful purpose

2. Products and Pricing

Product Information

• We strive to display accurate product descriptions, images, and pricing
• Actual colors may vary slightly from images due to screen settings
• Product specifications are subject to change without notice
• We reserve the right to limit quantities available for purchase

Pricing

• All prices are listed in Indian Rupees (₹) and include applicable taxes
• Prices are subject to change without prior notice
• Gold and diamond prices may fluctuate based on market rates
• We reserve the right to correct pricing errors
• Custom orders may have different pricing terms

3. Orders and Payment

Order Process

• All orders are subject to acceptance and product availability
• We reserve the right to refuse or cancel any order
• Order confirmation will be sent via email
• Custom orders require advance payment and design approval

Payment Methods

• Credit/Debit Cards (Visa, Mastercard, RuPay, American Express)
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Net Banking
• Cash on Delivery (COD) - subject to location and order value
• EMI options available for eligible purchases

Payment Security

All payments are processed through secure payment gateways. We do not store your complete card details on our servers.

4. Shipping and Delivery

Shipping Policy

• We ship across India through trusted courier partners
• Delivery time: 5-7 business days for standard items
• Custom orders: 15-30 business days depending on complexity
• International shipping available on request
• Expedited shipping available for urgent orders

Shipping Charges

• Free shipping on orders above ₹50,000
• Standard shipping: ₹500 (within Gujarat)
• Other states: ₹800-1,500 depending on location
• Insurance included for all shipments

Delivery

• Signature required for delivery
• Valid ID proof required at the time of delivery
• Risk of loss passes to you upon delivery
• Track your order through our website or courier partner

5. Returns and Refunds

Please refer to our Refund Policy for detailed information about returns, exchanges, and refunds.

• 7-day return policy for non-customized items
• Products must be unused, unworn, and in original condition
• Original invoice and packaging required
• Custom-made jewellery is non-returnable unless defective

6. Product Warranty and Certification

Warranty Coverage

• Lifetime warranty on manufacturing defects
• 6-month warranty on plating and finishing
• Free resizing within 30 days of purchase (one-time)
• Annual maintenance services available

Certifications

• GIA/IGI certificates for diamonds above 0.30 carats
• BIS Hallmark certification for gold jewellery
• Gemstone authenticity certificates
• Purity guarantee on all precious metals

7. Intellectual Property

All content on this website, including but not limited to:

• Design layouts, images, and graphics
• Text, product descriptions, and documentation
• Logos, trademarks, and brand names
• Software, code, and functionality

All these are the exclusive property of Monyratna and protected by copyright, trademark, and other intellectual property laws. Unauthorized use is prohibited.

8. User Account

• You are responsible for maintaining account confidentiality
• You must notify us immediately of unauthorized access
• You are responsible for all activities under your account
• We reserve the right to suspend or terminate accounts
• One account per person/entity

9. Prohibited Activities

You may not:

• Use the website for any illegal purposes
• Impersonate any person or entity
• Interfere with website security or functionality
• Transmit viruses, malware, or harmful code
• Harvest or collect user information
• Engage in fraudulent activities
• Violate intellectual property rights

10. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our liability is limited to the purchase price of the product
• We are not responsible for delays beyond our control
• We do not guarantee uninterrupted website access
• Third-party content and links are not our responsibility

11. Dispute Resolution

In case of any disputes:

• We encourage resolution through direct communication
• Disputes shall be governed by Indian law
• Jurisdiction: Courts of Surat, Gujarat only
• Mediation and arbitration options available

12. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Your continued use of the website after changes constitutes acceptance of the modified terms. We recommend reviewing these terms periodically.

13. Contact Information

For questions about these Terms and Conditions: